Frequently Asked Questions(FAQs) for myimaginestore.com and HDFC Bank SmartBuy Offer:

 

1. What is the Imagine|Tresor-HDFC Bank SmartBuy Offer ("Offer")?

  • a) The Offer is for customers who visit smartbuy.myimaginestore.com after being directed from HDFC Bank SmartBuy portal / mobile site and thereafter purchase products on smartbuy.myimaginestore.com using their  HDFC Bank Debit Card / Credit Card to avail upto 5X Reward points on HDFC Bank Infinia OR upto 3X Points on Diners Card , OR 2.5% platform cashback and 2.5 % Bonanza offer cashback on other HDFC Bank Credit cards, OR 2.5% platform cashback and 2.5 % Bonanza offer cashback on HDFC Bank Debit Cards respectively on eligible transactions. The cashback amount or rewards will be credited directly by HDFC bank to the eligible customers within 90 working days from the end of transaction month for the eligible transaction, subject to the terms and conditions as applicable on SmartBuy.
  • b) The transaction can happen on the smartbuy.myimaginestore.com desktop site, mobile website.
  • c) Any canceled or returned order(s) will not be eligible for the offer and the amount of such orders will be adjusted from the transaction amount for the purpose of the Offer.

 

2.     How can I avail this offer? 

Visit Imagine|Tresor tab/icon via HDFC Bank SmartBuy portal / mobile site, shop as usual and pay with your HDFC Bank Debit Card or Credit Card, PayZapp.

 

3.     When and where will I get the cashback or reward points? 
Reward points or Cashback will be posted within 90 working days from the last date of transaction month. The eligible Reward point / cashback for credit card / prepaid card will be posted on respective card account. The eligible cashback for debit card transactions will be posted as cashback points.

 

4.     What is the minimum transaction size for to be eligible for the cashback or rewards?
There is no minimum or maximum value of the transaction.

 

5.     Would I get cashback or rewards if I make a part payment using my HDFC Bank card?
You would get cashback or rewards only on the amount charged on your HDFC Bank Debit Credit / Credit Card, PayZapp, EMI.

6.     What is the maximum cash back that I can avail?
Maximum of cashback that could be earned per month (on overall SmartBuy transaction) is Rs. 1000 on other Credit/ Debit / Prepaid cards.

 

7.     What are the maximum reward points that I can avail?
Maximum Reward points that could be earned (on overall SmartBuy transaction) are 15000 per calendar month on Infinia Credit Card, or 7500 per calendar month on Diners Black Credit Card, or 4000 per calendar month on Regalia Credit Card & Diners Privilege Credit Card.

 

8.     Is the Offer applicable on all HDFC Bank Credit & Debit cards? 

  • a) Corporate Cards, Commercial Cards, Dealer Cards, Distributor Cards, Value Plus Cards, virtual cards, Jet Privilege world Debit card and Times Points Debit card are excluded from the promotion
  • b) Diners Club Card customers cannot club the upto 5X benefit with any of the existing programs with the Diners

 

9.     Can I avail cashback on credit card on EMI? 
Yes, cashback under this offer is applicable on EMI transactions.

 

10.   Can I avail cashback on card payment for Cash on Delivery or Net Banking orders?
No, the offer is not valid for Cash on Delivery or Net Banking orders.

 

11.   Is the Offer applicable on purchase of all products? 
Yes, the cashback or rewards under this Offer is applicable on purchase of all products listed on smartbuy.myimaginestore.com.

 

Imagine|Tresor (Tresor Systems Pvt Ltd) & HDFC Bank SmartBuy OFFER TERMS AND CONDITIONS

1.     These terms and conditions ("Offer Terms") for this offer ("smartbuy.myimaginestore.com & HDFC Bank SmartBuy Offer") are in addition to the smartbuy.myimaginestore.com Conditions of Use & Sale and Privacy Notice to which you agree to by using smartbuy.myimaginestore.com. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer. For complete SmartBuy Terms and conditions, kindly refer: *****

2.     All residents of India holding a valid and current debit or credit card issued by HDFC Bank are eligible to avail the Offer. For the purposes of these Offer Terms, such residents of India described above are referred to as "Cardholder(s)").

3.     Corporate Cards, Commercial Cards, Dealer Cards, Distributor Cards, Value Plus Cards, virtual cards, Jet Privilege World Debit card and Times Points Debit card are excluded from the promotion.

4.     Daily and Monthly capping on card cash-back and reward-points offers is applicable from starting from 1st January 2023 to 1st April as per bellow:

 

Card Type

Monthly Cap

Daily Cap

Infinia 15,000 Reward Points 7,500 Reward Points
Diners Black 7,500 Reward Points 2,500 Reward Points
Regalia/Diners Privilege 4,000 Reward Points 2,000 Reward Points
Other Credit Cards Rs. 1,000 -
Debit Cards Rs. 1,000 -
Payzapp wallet & Millenia Prepaid Rs. 1,000 -

 

 

5.     Diners variant Includes all HDFC Bank Diners Black, Diners Clubmiles, Diners Premium, Diners Privilege, Diners Rewardz only. Diners Club Card customers cannot club the upto 5X benefit with any of the existing programs with the Diners.

6.     Under this Offer, a Cardholder who, during the Offer Period: (i) clicks on the HDFC Bank SmartBuy web-portal / mobile site; and (ii) thereafter is redirected to the myimaginestore.com/SmartBuy website/ mobile application / mobile site; and (iii) makes any purchase from the website/ mobile application; and (iv) makes payment for the purchase using a valid HDFC Bank Debit or Credit Card; will be entitled to receive cashback or reward points on the total purchase value for the successful purchase transaction(s), in the form of either 2.5% Bonanza offer cashback and 2.5% platform cashback or upto 5X reward points.

7.     Maximum Reward points that could be earned (on overall SmartBuy transaction) are 15000 per calendar month on Infinia Credit Card, or 7500 per calendar month on Diners Black Credit Card. Maximum of cashback that could be earned per month (on overall SmartBuy transaction) are Rs. 2000 on Regalia Credit Card, or Rs. 2000 on Diners Privilege Credit Card, or Rs. 1000 on other Credit/ Debit / Prepaid cards. The Festive Offer cashback would not have a maximum cap.

8.     Reward points or Cashback will be posted directly by HDFC Bank to eligible cardholders shopping through SmartBuy (basis Imagine|Tresor), within 90 working days from the end of transaction month

9.     This offer is applicable for EMI transactions made using HDFC Bank Credit cards Only.

10.     Cardholder(s) whose account has been classified as delinquent before or during the currency of the Program, or when the gift is to be collected, will not be eligible for the benefits of the Program.

11.   In case of cancellation of your transaction(s) (for any reason whatsoever and either by the Cardholder or Imagine|Tresor), the concerned purchase transaction will not qualify for the Offer. If a part of your order is cancelled, you will qualify for the Offer only on the net amount you pay for the concerned purchase transaction (after accounting for the cancellation).

  1. Tresor Systems Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made. Order once placed on PineLabs Payment Gateway for HDFC offer, cannot be cancelled or refunded This offer is non-encashable, not extendable and non-negotiable.
  2. This offer is non-encashable, not extendable and non-negotiable.

12.   If a card member has more than 1 (one) HDFC Bank Card, spends on the cards cannot be clubbed by the card member in order to qualify for the said offer

13.   Returned purchases, disputed or unauthorized/fraudulent transactions, EMI’s and Card Account Fees will not be considered for this offer

14.   This offer is valid for Indian residents and citizens only

15.   Above offers is by way of a special offer for select HDFC Bank Credit and Debit Card members only and nothing contained herein shall prejudice or affect the terms and conditions of the Card member agreement. The terms of the above offers shall be in addition to and not in derogation of the terms contained in the Card Member’s Agreement.

16.   HDFC Bank will not be liable for any product or delivery related issues or claims made by the end-users of the smartbuy.myimaginestore.com site.

17.   HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.

18.   No two programs can be combined or benefits of two programs be combined at any point in time, for transactions done on the SmartBuy website or pages thereof, associated with the program.

19.   Nothing contained herein amounts to a commitment by HDFC Bank or smartbuiy.myimaginestore.com to conduct further, similar or other offers.

20.   Offer is valid only if HDFC Bank Credit/ Debit card is used to complete payment.

21.   All HDFC Bank Credit Card disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Chennai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction. All disputes between the Cardholders and HDFC Bank will be resolved inter se and smartbuy.myimaginestore.com will not nor will be liable or obliged to mediate or resolve any dispute or disagreement between the Cardholders and HDFC Bank.

22.   Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products. Neither smartbuy.myimaginestore.com nor HDFC Bank shall be responsible towards the same under any circumstances.

23.   Products offered under this Offer are subject to availability and accordingly HDFC Bank and/or smartbuy.myimaginestore.com, in no circumstances, shall be liable for non-availability of any product.

24.   Under no circumstances, will the cashback under this Offer be settled in cash in lieu by HDFC Bank or by smartbuy.myimaginestore.com.

25.   HDFC Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered on the Website.

26.   The Cardholders expressly agree that smartbuy.myimaginestore.com (or any of its affiliates) will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer including but not limited to that associated with his/ her use or delivery or misuse of any product(s).

27.   Cardholders are not bound in any manner to participate in the Offer. Any such participation is voluntary and purely on a best effort basis.

28.   Any person availing this Offer will be deemed to have accepted these Offer Terms.

29.   HDFC Bank and smartbuy.myimaginestore.com reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.

30.   Any Government levies / taxes like Sales Tax, TDS, gift tax, road tax, any Local Tax etc. arising out of the same will be borne by the cardholders.

31.   Any HDFC Bank Debit Card disputes arising out of this offer shall be subject to the exclusive jurisdiction of competent courts in the city of Mumbai (India) irrespective of whether Courts in other areas have concurrent or similar jurisdiction. The existence of a dispute, if any, shall not constitute a claim against HDFC Bank.

 

Return & Refund Policy

Tresor Systems Private Limited takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with Shiprocket -  leading logistic provider in India, to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Tresor Systems Private Limited and/or it’s Logistics Partner will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team at [email protected] within 24 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Imagine Store to get such cases addressed.

Tresor Systems Private Limited does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

  • The customer should notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.

Shipping & Delivery Policy

Tresor Systems Private Limited has partnered with Shiprocket - leading logistic provider in India, to ensure that all our products reach you in the best of conditions with no damages. We ensure using the best quality Packaging Material from reliable vendors and ensure thorough testing of package-worthiness before using them for shipping and delivery of our products.

In rare cases where you are not satisfied with the quality of the product delivered to you, we welcome you to drop an email to [email protected] or visit your nearest store, where we’ll look into the issue and address it on a case by case basis.

Tresor Systems is not liable for any delay in delivery by the logistics partner and only guarantees to hand over the consignment to the courier company within 2 working days from the date of the order and payment. Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 7 to 10 business days.

  • Tresor Systems does not charge any separate Shipping Charges in addition to the price shown at the time of placing the order.
  • Tresor Systems Private Limited is in no way responsible for any damage to the order while in transit to the buyer.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Imagine Tresor reserves the right to change prices for products displayed at the website of us at any time, and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by us.

In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.

In the event of any price drop due to any special discount offer shall not make any past order or pre offer period orders eligible for any kind of compensation according to the discounted price during the offer period.

Listed Price and Maximum Retail Price mentioned on our website are inclusive of all taxes.

Pre-Order (Booking) Terms and Conditions

Pre-Order iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15, Apple Watch ultra 2, Apple Watch Series 9

The customer hereby agree to the following terms & conditions at smartbuy.myimaginestore.com (Tresor Systems Pvt Ltd): 

  1. 1. Pre-order (booking) does not ensure as order confirmation.
  2. 2. Our team will reach you via email/sms/call regarding the stock availability.
  3. 3. Pre-Order does not guarantee that the customer will receive the preferred product at the time of launch or within any stipulated timeframe.
  4. 4. Delivery shall be arranged on first come first serve basis, subject to availability.
  5. 5. The offers available on pre-ordered product may be revised or withdrawn without any prior notice. Offers will be valid for a limited time period and continue till stocks last. 
  6. 6. Product features vary by model.
  7. 7. smartbuy.myimaginestore.com is not liable in any way to provide the pre-ordered product, due to non-availability or short supply from distributor. 
  8. 8. In order to cancel this pre-order (booking), customer needs to drop a mail ([email protected]). Any refunds, on cancellation will be processed as per the refund policy.
  9. 9. Order cancellation shall be processed, if delivery area is not serviceable by logistic partner/agent, as per Govt guidelines.
  10. 10. If smartbuy.myimaginestore.com is not able to supply the product as per customer’s preference then refund of advance amount shall be processed within 10-15 working days, via same mode of payment.
  11. 11. smartbuy.myimaginestore.com reserves the right to not disclose any data pertaining to customer registrations to any third party.
  12. 12. In case of any dispute, smartbuy.myimaginestore.com reserves the right to cancel this pre-order (booking) at any time. Any issue/legal dispute arising out of pre-order shall be subject to the exclusive jurisdiction of courts situated in Delhi.
  13. 13. The company reserves the right to cancel/modify this pre booking terms and conditions at any point in time without prior notice.

TM and © 2023 Apple Inc. All rights reserved.

Terms and Conditions

By using the MYIMAGINESTORE platform being the website bearing www.myimaginestore.com (hereinafter referred to as the site) and the facility of Tresor Systems Private Limited (hereinafter referred to as “Tresor”), you, the individual, if acting on behalf of himself or herself (“individual user “), or the individual who is acting on behalf of any body corporate (hereinafter referred to alternatively as “you’ or “user”) is agreeing to be bound by the following terms and conditions of this agreement for use of the facility available on the website (hereinafter referred to as the site “agreement”).

If you do not agree to this agreement, or any part thereof, the you shall not use the facility any further. However, by using the facility, you would have deemed to have accepted these here terms and conditions.

The “Effective Date” for the application of this agreement on each transaction would be the date on which you access/use or start accessing/using the facility.

The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating the relationship with regard to the use of MYIMAGINESTORE Platform by you.

These terms of use (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you and the Company regarding your use of the web site i.e. www.myimaginestore.com (the Site) and any services offered by the company including but not limited to delivery of content via the Site, any mobile or internet connected device or otherwise (the "the Service"). By accessing the Site or Service and/or by clicking "I agree", you agree to be bound by these Terms.

Please read this Agreement carefully. You are advised to regularly check for any additions, changes, amendments or updates to the terms and conditions that may be brought in the site as required from time to time by MYIMAGINESTORE, entirely at the its own discretion. All such additions, changes, amendments or updates would become applicable retrospectively, wherever applicable, unless otherwise provided. Your use of Site and any amendment to the Terms of Use shall constitute your acceptance of these terms and conditions and all additions, changes, amendments or updates and your acknowledgment to be bound by these terms and conditions and any such changes/revisions/amendments.

You accept the Site Terms of Use, Privacy Policy and other Site policies by clicking the "secure login/register" button when registering and logging into the Site; accessing or using Site, services, applications, and tools provided herein; or as otherwise indicated on a specific site, service, application, or tool from time to time. Some Site services, applications, and tools may have additional or other terms, agreements, or policies that govern their availability and use. Your use of and access to such sites, services, applications, and tools are subject to any and all terms, agreements, or policies applicable to them.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions, individually or as a whole.

The company reserves the right to cancel/modify an order at any point in time without prior notice.

The company reserves the right to change the listed price of any Item at any time during an offer period without any prior notice. No refund of price difference shall be made in case of price reduction.

All the Packaging and Labelling Laws has been followed as per The Legal Metrology Act, 2009, The Legal Metrology (Packaged Commodities) Rules, 2011 and all the recent Government notification.

We do not accept international credit or debit cards for the payment.

GST Invoice Terms and Conditions

Users with registered businesses may purchase products for their business requirements offered by myimaginestore. Provided, however, purchases on the platform must only be for end consumption. Users must not use products purchased from the platform for any commercial, promotional, resale or further distribution purposes.

- A tax invoice (GST Invoice) including GSTIN provided by the user will have, inter alia, the following details printed on it:

- GSTIN associated with the registered business of the User as provided by the User.

- Entity Name of the registered business of the User as provided by the User.

- Listed pricing is Maximum Retail Price (inclusive of all taxes).

Imagine Gift Cards issued by Tresor Systems Pvt. Ltd

  • 1. The e-gift card is not a legal tender or replacement of credit / debit card
  • 2. This e-gift card cannot be exchanged for cash or cheque
  • 3. The holder of this e-gift card is deemed to be the beneficiary
  • 4. This E-Gift card is valid for 1 year from the date of issue and cannot be revalidated.
  • 5. This E-Gift card can be redeemed at the Apple Imagine Store and at www.myimaginestore.com
  • 6. Only one card can be redeemed in a single invoice, and a gift card can only be redeemed successfully one time.
  • 7. E-Gift card cannot be exchanged for cash/gift card/credit notes. If the value of purchase is less than the value of the gift card the balance is non-refundable. And, such cards can't be reused to buy any other item from the balance amount. 
  • 8. Imagine an E-Gift Card bought once cannot be returned/refunded.
  • 9. Tresor Systems Pvt. Ltd. reserves the right to alter or suspend any gift card presented against a purchase, if they deem, at their sole discretion, provided that the code has been forged, defaced, or otherwise tempered
  • 10. Tresor Systems Pvt. Ltd. reserve the right to discontinue the gift card as product without any prior notice
  • 11. No returns and no refunds on Gift Cards, E- gift Cards and Gift Cards issued by Tresor Systems Pvt Ltd.
  • 12. Any dispute should be referred to Delhi jurisdiction and the decision of the company shall be final
  • 13. Any redemption issues related queries customer needs to get in touch with Imagine customer care or write to [email protected]
  • 14. E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.

Exchange/Buyback from our website is a facility provided by a third party partner, Cashify. Any kind of dispute related to buyback/exchange shall be resolved/settled by Cashify as per their terms and conditions, as they are providing the service from our platform. We, Imagine Tresor, are acting as a facilitator only in this process. Read the cashify's terms & conditions using the following link https://www.cashify.in/terms-conditions :

Buyback/exchange value is credited* after the purchase old device (*Subject to discretion of the partner, Cashify). You pay the listed price of the item while placing the order. No instant discount is provided as per the buyback value during checkout.

Top Spender

Value

Total Winners

Total Value

 

1

INR 3000

1

3000

* This voucher is redeemable on Mac.

2-10

INR 1500

9

13500

* This voucher is redeemable on iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max

11-15

INR 1000

5

5000

* This voucher is redeemable on any product

16-20

INR 500

5

2500

* This voucher is redeemable on any product

21-25

INR 250

25

7500

* This voucher is redeemable on any product

 

  1. This voucher can be clubbed with any existing scheme or offers.
  1. Winners will be considered on the basis of orders placed between 31st May’24 to 30th June’24.
  1. Redeemable only at smartbuy.myimaginestore.com, on one invoice only.
  1. Redemption of vouchers will happen while checking out on smartbuy.myimaginestore.com
  1. The awarded voucher can be redeemed till 31st July’24. 
  1. This voucher is neither encashable nor refundable.
  1. The company has the absolute right to withdraw and or offer any or all of the terms and conditions in the offer at any time at its sole discretion.

Any dispute arising of this voucher will be subject to the exclusive jurisdiction of Delhi court.

Mobile No. Without Country Code i.e 8287482874
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One Time Password (OTP) has been sent to your mobile,please enter the same here to login.